FAQ
Below are answers to some of the most common questions. If you need additional assistance, please contact us anytime.
🛒 Ordering
Q: How do I place an order?
A: Browse our store, add items to your cart, and complete checkout using our secure payment system.
Q: Can I cancel or modify my order?
A: Orders may only be changed or canceled before processing begins.
🚚 Shipping
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all U.S. orders.
Q: Do you ship internationally?
A: No, we currently ship only within the United States.
Q: How long does delivery take?
A:
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Processing time: 3–4 business days
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Shipping time: 5–6 business days
Delivery times are estimates and may vary.
🔄 Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within 7 days of receiving your order.
Q: Do you offer exchanges?
A: Yes, exchanges are accepted within 10 days of delivery.
Q: When will I receive my refund?
A: Approved refunds are processed within 5–10 business days.
📦 Order Issues
Q: What if my item arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery and provide photos so we can assist you promptly.
💳 Payments & Security
Q: Is my payment information secure?
A: Yes. All payments are handled through secure, encrypted third-party payment providers.
📞 Customer Support
Q: How can I contact Hivnor Family Shop?
A:
📞 Phone: 239-555-34102
📧 Email: contact@synvora.store