Return & Refund Policy

At Hivnor Family Shop, we value customer satisfaction and aim to provide a fair and transparent return and refund process. This policy outlines the terms under which returns, exchanges, and refunds are accepted.

Please read this policy carefully before submitting a return request.

🔄 Return Policy

  • Customers may request a return within 7 days of receiving their order.

  • The return window begins on the date the package is marked as delivered by the shipping carrier.

  • Return requests submitted after the 7-day period may not be accepted.

🔁 Exchange Policy

  • Exchanges are accepted within 10 days from the date the order is delivered.

  • All exchanges are subject to product availability.

  • If the requested exchange item is unavailable, a refund may be issued instead.

📦 Conditions for Returns & Exchanges

To be eligible for a return or exchange, items must meet the following conditions:

  • Items must be unused, unwashed, and in original condition

  • Items must be returned in their original packaging, including all accessories and inserts

  • Items must not show signs of wear, damage, or misuse

  • Proof of purchase (order number or receipt) must be provided

Hivnor Family Shop reserves the right to reject any return or exchange that does not meet these conditions.

🚫 Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items returned outside the allowed return or exchange timeframe

  • Items damaged due to customer misuse or negligence

  • Items marked as final sale or non-returnable (if applicable)

📝 How to Request a Return or Exchange

To initiate a return or exchange:

  1. Contact our customer support team within the applicable timeframe

  2. Provide your order number, full name, and reason for the return or exchange

  3. Wait for return authorization and detailed instructions

  4. Ship the item back according to the provided instructions

Returns sent without prior authorization may not be refused or delayed.

💰 Refund Policy

  • Once the returned item is received and inspected, we will notify you regarding the approval status.

  • Approved refunds will be issued to the original payment method used at checkout.

  • Refunds are typically processed within 5–10 business days after approval.

  • Processing times may vary depending on your bank or payment provider.

🚚 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect upon arrival.

  • Original shipping fees (if any) are non-refundable.

❗ Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the product and packaging

  • We will review the issue and offer a replacement or refund as appropriate

⏳ Late or Missing Refunds

If you have not received your refund after the stated timeframe:

  1. Check with your bank or payment provider

  2. Allow additional processing time if needed

  3. Contact our customer support team for assistance

📞 Customer Support

For all return, exchange, or refund inquiries, please contact us:

Hivnor Family Shop
📞 Phone: 239-555-34102
📧 Email: contact@synvora.store
📍 Address:
3940 Fort Charles Drive
Naples, FL 34102
United States

Our support team responds within 24–48 business hours.

📄 Policy Changes

Hivnor Family Shop reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page and will take effect immediately.